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Support
All Breakers offers several purchasing resources and tools. Have a look around and see if we can help answer your questions.
Part Identification Tools
Below you'll find a group of tools that we created in response to customer feedback.
- Circuit Breaker Selector - Click here
Narrow your options quickly! This tool will help you identify which
circuit breaker you're looking for among a number of options.
- Transformer Selector -
Click here
This tool will help you identify the minimum transformer size needed
based on your phase, volt, and ampere requirements.
Our Policies
Please click here to view a full list of our policies.
Frequently Asked Questions (FAQ)
Getting Started
- Do I have to
register to place an order?
Yes. In order to place an
order online you have to create a user account. This allows
us to enable our security features, thus ensuring that any credit
card information you submit online with be protected with today's
most advanced encryption technology. You may shop and add items to your cart whenever you wish without
logging in to the account center. However, once you're ready to
checkout, you must log in.
- Is it safe to
shop online with All Breakers?
Yes.
All Breakers uses only the highest standards in encryption technology (128-bit
SSL) to ensure that all of your personal information remains secure.
Click here for complete details.
- What if I
forget my password?
Forgot your password? No problem! Just
click here, enter your email address, and click on the submit button. We?ll
e-mail your password clue shortly. If you still cannot remember your
password, please contact us at (408) 467-2222. Please do not
re-register as a new user, as you will not be able to view
previous orders.
Using the Quote Manager
Click here for the most detailed information about the Quote Manager.
- What is the Quote Manager?
The Quote Manager is a tool that All Breakers created to help customers that
often need to get a quote, before they actually purchase an item. This
tool allows you to get and save a quote, as well as set up a reminder for
when you need to purchase the item. This is particularly convenient
for contractors who are bidding on jobs in the future.
- How do I view my saved quotes?
Once you've logged in to your account, you'll have access to the Quote Manager.
Within the Quote Manager, you can view the Saved Quotes screen. The
Saved Quotes screen allows you to view all of your quotes. In
addition, you can select which quote you'd like to be active, in the event
that you want to make a purchase, or add/delete an item from that specific
quote.
- Can I save more than one quote?
Of course! All Breakers doesn't go half-way. You can create an unlimited
number of quotations. This is ideal for the customer that needs to
separate purchases by job or purchase order number. As long as each
quote has a unique name, there is no restriction on the number of quotes you
can store in your account.
- What is the Deadline feature?
Once you've created a quote, you can set up an email reminder. This is
handy for someone who needs to quote and schedule a purchase well in
advance. Our calendar tool enables you to set up a reminder well into
the future. Our system will send you an automated message on the
specified date with information about how to access your quote.
Ordering Methods
- How do I order online?
Click here for detailed information about ordering online.
- How do I order by phone?
Click here for detailed information about ordering by phone.
- What are acceptable payment methods?
Click here for detailed information about payment methods.
Ordering Difficulties
- I'm having problems adding items to my cart. What should I do?
If you're having trouble adding items to your shopping cart, you may
not have your cookies turned on. For easy instructions on enabling
cookies,
click
here.
- Will I be charged sales tax?
We are required by state law to charge sales
tax in California. If you reside outside of California, you will not
be charged sales tax for your order. If you are a government
entity or hold a reseller's certificate for the State of
California, you may be tax exempt. Please contact a salesman at the point of sale for details.
Shipping and Delivery
- When can I expect my order?
All orders under 150 lbs. ship via United Postal Service (UPS).
We offer a full range of shipping options, from UPS Next Day
Early AM to UPS Ground Service. Orders over 150 lbs. typically
require a Freight Service. We work with several freight service
providers to ensure that your package will find you, regardless
of size or your location. If UPS does not deliver to your location,
we will make the necessary adjustment with another postal provider.
Orders placed online will not necessarily ship that day. Most
products have same-day delivery options, though some more complicated
or customized orders (such as motor control buckets or transformers)
typically have a lead time. If you place an order for express
delivery that can't be shipped immediately, you will be contacted
by our Customer Service Department and the necessary modifications/adjustments
will be made.
- Can I ship my order via express
delivery?
Yes, in fact most of our customers expedite their orders with us.
- What factors contribute to
overall delivery time?
Click here to read our delivery
policy.
- Can I check the status of my order?
All registered users can access
their web orders from the "My Account" page. Currently only web
orders can be tracked from the Internet, though we are continually
improving our online functionality. If you did not place
your order online, don't worry. Simply e-mail
Customer Service or call (408) 467-2222, Mon.-Fri., 8:00 to 5:00, PST,
and we'll be happy to track the order for you.
- What are my shipping charges? What if it is an international order?
Shipping charges vary with service selection. UPS Orders
under 150 lbs. typically ship for $0 (Free
Ground Shipping Offer) to ~ $55 (UPS Next Day).
Larger items that require a freight service typically cost more to
ship. All Breakers levies a $10 handling fee on all orders
under $100.
Returns
- Can I process a return online?
If you originally placed your order
online, yes! Login and go to the Returns Center (within the
"Your Account" screen). You can also get there from this link:
www.allbreakers.com/returns
- If I do need to return an item, how do I go about it?
Click here to view our
Return Policy.
Customer
Service Issues
- How do I reach
Customer Service or change an order already placed?
Drop
Customer Service an e-mail, or if you'd prefer to speak with
a Customer Service Representative directly, please call us at (408) 467-2222, Mon.-Fri., 8:00 to 5:00, PST. For international calls,
please contact us at (408) 467-2222. At All Breakers, we process
orders very quickly. Due to the speed with which we fulfill orders,
it is possible that your original order will be shipped before
you have the opportunity to correct or change it. However, you
can be sure that we will always do our best to correct an order
error and provide you with a satisfactory solution!
- What type of guarantee does All Breakers offer?
Click here to view our
Warranty and our
Refund Policy. Please note that
all orders are subject to our
Sales Terms & Conditions.
- If I do need
to return an item, how do I go about it?
Click here to view our
Return Policy.
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